We’re here to help
Everything you need to know about orders, delivery, returns and refunds — plus answers to the questions we’re asked most.
Orders & delivery
We use Australia Post, and all orders are dispatched within 48 hours (working days, Mon–Fri) with a tracking number provided.
International shipping
Import duties, taxes and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to ordering.
Returns & refunds
At Lurky, we only accept returns for damaged or faulty goods that are unopened, in compliance with dietary-supplement regulations worldwide. We do not issue refunds for open packages or ‘change of mind’ purchases, and we do not offer a money-back guarantee.
We cannot issue refunds for customers who did not achieve their desired outcome from our products, or who experienced adverse reactions to our ingredients, as these conditions are not due to product damage or faults.
While we take every measure to ensure your product arrives in satisfactory condition, damage can occur in transit. If you receive a faulty or damaged item, email us at info@herzpharmaceuticals.com with your order details, photographs and the batch number of the affected product, and we’ll guide you through the refund or exchange process.
For consumer-safety reasons, we do not accept returns or issue refunds outside the circumstances above.
FAQs
If an item is out of stock, you can contact our team to find out when it will be available. Usually, items are only out of stock temporarily and will be available online again shortly.
Yes, all prices are GST-inclusive. You can view the GST on your order during the checkout process.
We use secure payment methods to process the payment on all orders. We accept payment with Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. Once payment has been processed, you will receive an email confirming that your order has been received.
Please get in touch and contact our team, we'll be happy to help.
Still need a hand?
Our team is here Mon–Sun, 11am–5pm AEST.