Terms of service
Our store and these terms
These terms apply to purchases from www.lurky.com.au and use of the store operated by Herz Pharmaceutical Technology Pty Ltd trading as Lurky, ABN 89 625 173 113, ACN 625 173 113. By placing an order, you agree to the terms presented for that order. Please also read our Privacy Policy and Returns and Refunds Policy. Specific offer conditions disclosed before purchase also apply to that offer.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law. If these terms conflict with a mandatory right, that right prevails.
Orders and accounts
You must be at least 18 to place an order and have authority to use the payment method. Give accurate contact and delivery details. Contact us promptly about errors or suspected unauthorised account use. Keep your credentials secure. Our own legal obligations remain unaffected.
An order receipt confirms receipt; we accept your order when we send an acceptance or dispatch confirmation. Before acceptance, we may decline it for a genuine stock shortage, material pricing error, legal restriction or reasonable payment or fraud concern. We will explain and promptly refund products we cannot supply. A price increase or substitution requires your agreement. After acceptance, cancellation remains subject to applicable law.
Product information and use
Read the label and follow its directions, warnings and storage instructions. Website information does not replace advice from a qualified health professional. Seek advice about suitability, particularly during pregnancy or breastfeeding, when taking medicines or with a medical condition. Experiences can vary; we remain responsible for product quality, safety and accurate descriptions and representations.
Prices and payment
Prices are shown in the currency selected or displayed in the store. The currency, product charges, delivery charges, applicable taxes and any discounts will be shown before you complete payment. Australian prices include GST where applicable. Your bank or payment provider may charge its own currency conversion or transaction fees.
For international deliveries, destination duties, taxes or clearance charges may be payable unless checkout states that we collect them. Check destination requirements before ordering. This does not affect your rights if we breach our obligations. A single purchase does not authorise recurring charges.
Dispatch and delivery
We normally aim to dispatch in-stock orders within 48 hours on business days, Monday to Friday, excluding public holidays, unless another timeframe is shown before purchase. Delivery timeframes are estimates unless we expressly agree to a guaranteed date. If a material delay becomes known, we will tell you and explain the available options. We do not use an estimated timeframe to avoid a remedy for an unreasonable delay or other failure to supply.
Please check your delivery address and notify us promptly of errors. If a parcel is missing, arrives damaged or contains an incorrect item, contact us so we can investigate and arrange the appropriate remedy. We remain your point of contact for our delivery obligations and will not require you to resolve our responsibilities solely with the carrier. Responsibility for loss does not pass to you merely because we have dispatched the order. Any authority to leave a parcel and its consequences must be agreed and remain subject to applicable law.
Cancellations and refunds
Contact us promptly if you want to change or cancel an order. We will try to help before dispatch but cannot guarantee that processing can be stopped. Our change-of-mind position and the process for product problems are set out in our Returns and Refunds Policy. Faulty or misdescribed products are assessed under applicable consumer law even if opened, discounted or outside a voluntary return period.
Offers and loyalty rewards
Discounts and rewards are subject to the eligibility, value, validity and other conditions disclosed for the offer or programme. We will not add a restriction to an order after you have placed it. Unless the relevant offer states otherwise, a discount cannot be applied retrospectively to an earlier completed purchase.
Refunded purchases may lead to corresponding adjustments of rewards earned and restoration of rewards redeemed, where appropriate. This cannot reduce a statutory remedy or replace a monetary refund with points. Programme changes apply prospectively, with reasonable notice where appropriate, and must respect existing entitlements and applicable law.
Reviews and website use
Reviews must reflect a genuine experience and respect others’ privacy and rights. You retain ownership and allow us and our review service to display, format and reproduce your review within our store and product review features. Other uses requiring consent will be handled separately. We may moderate unlawful, abusive, fraudulent or irrelevant content, but will not suppress a genuine review merely because it is negative.
Use our store lawfully. Do not impersonate others, misuse payment details, interfere with security or infringe intellectual property rights.
Our responsibilities
We must meet our legal obligations, including consumer guarantees. Remedies may include replacement, refund and compensation for reasonably foreseeable loss. We do not exclude liability that cannot lawfully be excluded. Technical interruptions and third-party terms do not remove our obligations or your mandatory rights relating to an order.
Changes and applicable law
We may update these terms for future website use and future orders. The version agreed when an order was placed continues to govern that order unless you agree to a lawful change or a change is required by law. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.
These terms are governed by the laws of New South Wales, Australia. Its courts have non-exclusive jurisdiction. This does not remove a mandatory law, a right to use a competent tribunal or court elsewhere, or protections available to you under applicable consumer law.
Contact form notice
We use the details you submit to respond to your enquiry and, where relevant, assist with orders, returns or product safety matters. We may share relevant information with the service providers involved. Please provide only the information needed for your enquiry and avoid sending full payment details or unnecessary medical information. See our Privacy Policy for information about overseas handling, your choices and how to contact us.
Email signup notice
Subscribe to receive Lurky news and offers by email. You can unsubscribe at any time. We handle your information as explained in our Privacy Policy.
Cart or product page returns summary
Change-of-mind returns are not offered. This does not affect your rights for faulty, damaged, unsafe, incorrect or misdescribed products, including products that have been opened. See our Returns and Refunds Policy.
Footer business details
Lurky is operated by Herz Pharmaceutical Technology Pty Ltd. ABN 89 625 173 113. Contact: info@herzpharmaceuticals.com.
Cookie notice where a consent banner is used
We use essential cookies to operate our store. With your permission where required, optional cookies help us understand site use and measure or personalise marketing. Choose your preferences below. See our Privacy Policy.
Contact us
Email: info@herzpharmaceuticals.com
Phone: +61 452 470 923
Correspondence: Level 16, 9 Castlereagh Street, Sydney NSW 2000, Australia
